Warranty & Return Policy

General Policy

Traill Store is committed to supplying quality products that match the descriptions shown on our website. If a product arrives damaged, defective or incorrect, we will work with you to resolve the issue as quickly as possible.

Inspection Upon Delivery

Customers are encouraged to inspect their orders immediately after delivery. Please confirm:

• The correct product was delivered.
• The quantity is correct.
• The product is free from visible damage.
• The package is complete.

Any obvious issue should be reported immediately or within a reasonable time after delivery.

Products Eligible for Return

Products may qualify for return or exchange where:

• The wrong item was delivered.
• The product arrived physically damaged.
• The product has a confirmed manufacturing defect.
• An essential component is missing.
• The product does not reasonably match its description.

Products Not Eligible for Return

Returns cannot normally be accepted where:

• The product has been misused.
• The product has been modified or repaired by an unauthorized person.
• The damage resulted from incorrect installation.
• The customer simply changed his or her mind after accepting delivery (except where required by applicable law).
• The product was damaged after delivery due to improper handling.

Warranty Coverage

Where a product includes a manufacturer's or seller's warranty, the warranty covers manufacturing defects occurring during normal intended use. Warranty duration varies depending on the specific product purchased.

Products without an advertised warranty may still qualify for support where a genuine manufacturing defect is confirmed.

Warranty Does Not Cover

• Accidental damage.
• Fire, flood or natural disasters.
• Electrical surge caused by improper installation.
• Improper use.
• Normal wear and tear.
• Unauthorized repairs or alterations.
• Failure to follow installation instructions.

How to Make a Warranty Claim

To submit a warranty request, please provide:

• Your name.
• Your order number (if available).
• Your phone number.
• Pictures or videos clearly showing the issue.
• A brief description of the problem.

Our support team will review the information and advise you on the next steps.

Refunds

Where a refund is approved, it will be processed using the method agreed between Traill Store and the customer. Refund processing times may vary depending on the circumstances of the order.

Replacement

Where appropriate, Traill Store may choose to repair or replace a defective product instead of issuing a refund. Replacement products may be identical or substantially equivalent where the original model is unavailable.

Customer Responsibilities

• Use products according to supplied instructions.
• Arrange professional installation where required.
• Keep proof of purchase where available.
• Report problems promptly.
• Avoid unauthorized repairs before contacting us.

Limitation

Traill Store's responsibility is limited to the repair, replacement or refund of qualifying products in accordance with this policy and applicable Nigerian law.