Privacy Policy

Information We Collect

When you visit our website, contact us or place an order, we may collect:

• Your full name
• Phone number
• Email address
• Delivery address, city and state
• Products ordered and order details
• Device, browser and IP address information
• Messages or enquiries sent through our website or WhatsApp

How We Use Your Information

We may use the information collected to:

• Process, confirm and fulfil your orders
• Arrange delivery of purchased products
• Contact you concerning your order
• Provide customer service and technical support
• Prevent fake, fraudulent or duplicate orders
• Improve our website, products and services
• Send important service or order-related messages
• Comply with legal and regulatory obligations

Pay-on-Delivery Orders

Traill Store may offer Pay on Delivery for eligible orders and locations. We may contact you by telephone, SMS, WhatsApp or email to confirm your order before dispatch.

Orders may be delayed or cancelled when we are unable to verify the customer, delivery address or order details.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your shopping experience. Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website speed, performance and security
• Measure advertising and marketing performance

You may control or disable cookies through your browser settings. Some website functions may not work properly when cookies are disabled.

Analytics and Advertising

We may use trusted analytics and advertising services, including Google Analytics, Meta Pixel and similar platforms.

These services may collect technical information about website visits, device type, browser activity, pages viewed and actions taken on our website.

How We Share Information

Traill Store does not sell or rent customers' personal information. We may share necessary information with trusted service providers, including:

• Delivery and logistics companies
• Payment service providers
• Website hosting and technology providers
• Customer-support service providers
• Advertising and analytics platforms
• Government or regulatory authorities where legally required

These parties are expected to use the information only for the service they provide.

Data Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We may retain order and customer information for as long as reasonably necessary to fulfil orders, provide support, manage warranties, resolve disputes, maintain business records and comply with legal obligations.

Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent for marketing communications
• Ask questions about how your information is used

Third-Party Links

Our website may contain links to third-party websites or services. Traill Store is not responsible for the content, security or privacy practices of those external websites.

Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.